Mahr kuss
Description
| An executive-level professional with 18-year extensive commercial experience, of which 15 years in the telecoms industry, with leading roles in Customer Care (front and back-office), Base Management and Retail Management. Has managed workforce >450 people over a national territory and annual budgets over $6M. Apart from telecoms, is totally open to any other sector where his experience can offer value. Attributes: Self-starter, fast-learner, very adaptive, Engaged teamplayer, Seasoned hard & independent worker, Dependable, Proactive & result-driven, Ethics, probity & integrity, High sense of extra-mile, Able to deliver under stress, Detail & quality oriented, Self-development, Willing to travel, both nationally & internationally. |
Éducation
Université Protestante au Congo 1997-2002
Bachelor (LL.B) : Private & Judiciary Law
Expérience professionnelle
Congo Motors SARL 10/01/2018
Business Manager / Commercial Director
Context: I have joined this position in a context of the company underperforming on sales revenue and cash-flow. There was therefore a great expectation to revive the commercial department in order to bring the company back afloat. The company was losing almost all tenders, therefore opportunity to generate revenue.
Vodacom Congo SA 10/01/2012 - 06/25/2016
Executive Head: Retail Channel
Vodacom Congo SA 04/04/2011 - 09/29/2012
Senior Manager: Customer Care Support
Vodacom Congo SA 06/05/2006 - 05/31/2011
Manager: Training & Administration
Vodacom Congo SA 10/04/2004 - 06/30/2006
Supervisor: Training & Administration
Vodacom Congo SA 05/30/2004 - 09/30/2004
Project Specialist
Vodacom Congo SA 04/01/2003 - 04/30/2004
Trainer and Quality Controller
Key areas of performance: Recruitment and training of Call Center staff and quality assurance of customer interactions.
Vodacom Congo SA 01/02/2003 - 04/30/2004
Back-office Coordinator
Key areas of performance: Serving as second level agent to customer support.
Vodacom Congo SA 05/06/2002 - 01/31/2003
Vodashop Assistant
Key areas of performance: Store salesperson and customer service.
Afriplan S.P.R.L 05/01/2002 - 01/31/2003
Business Development Manager
Key areas of performance: Manage the entire company’s start-up process & Coordinate sales and after-sale operations and admin.
Yoko Yakembe & Associates