Enock Kasongo
Description
I am an experienced in Administration, Customer Services, Sales and Operations. Enthusiastic, self-motivated and resourceful individual, I am passionate about Customer Service and delivering high quality. I am hard working person, punctual, a team player who enjoy the challenges of meeting and beating target. Integrity, honesty and respect are my core values. I have excellent skills people Which help me to build an exceptional customer service skills and a great bunding relation with customer.
Éducation
Boston City Campus Cape Town 2016
Diploma in Management & Marketing
Expérience professionnelle
Mindpearl im Lufthsansa Group and Swiss Market (Multimedia) CapeTown 01/03/2018
Customer Relations Agent
• Handling feedback after a flight (bags and ight regularities) • Making Calls to get missing information and make payments online. • Handling queries via emails and making bookings (Call passenger in case information are missing), Social Media (Facebook, Twitter) Solving different request on the flights or tickets.
AGS (TRAY)Tray International, O A M:Overseas Administration Management Cape Town 04/04/2016 - 09/30/2018
Call Centre Operator
• Assisting clients in their removal and providing prompt assistance in case of delays or cancellations; • Pro-actively keeping customers informed throughout the contact management process. • Expanding the relationships with existing customers by continuously proposing a solution that meets their objectives • Developing a trust relationship with a portfolio of platinum clients to ensure they do not use competitors service • Taking Appointments for a sales representative based in Paris • Dealing with customers queries regarding their shipment over the phone, emails and updating their details per company procedures