Chubaka Mwanga Ushindi
Description
Good knowledge of Microsoft and mastery (Word, Excel, PowerPoints, and Outlook, SALES FORCE, AMADEUS, GALILEO, SABER, CRM), Promote the company’s products and services in local and international media, Make and organize business conferences to promote the services of the company.
Éducation
the Higher Institute of Management of the Great Lakes Goma. 2020
University graduate degree in MARKETING MANAGEMENT
the Higher Institute of Applied Techniques (ISTA) in Goma 2015
Engineer -A0 in Radio and Telecommunications
2012
secondary studies diploma in CHEMISTRY BIOLOGY option
Expérience professionnelle
SATGURU TRAVELS GOMA 10/27/2017
MARKETING MANAGER
• Ensure client management, negotiate deals and obtain commercial agreements while jealously protecting partnership relations with NGOs and other companies in the market place or elsewhere, by developing partnership contract models according to each business won. • Raise awareness among customers through flyers and regular social media posts. • Facilitate the online sale of our various services. • Assist customers during each purchasing or partnership process for each service sold. • Stay tuned to customer complaints and guide them to long-awaited solutions. • Develop the marketing strategies for the promotion of each product of the company and manage to face the competition regardless of its origin. • Promote the company's products and services in local and international media. • Organize and direct the marketing activities of all the agents of the marketing team. • Follow up and manage visa applications and provide the client with all accompanying documents. • Make and organize business conferences to promote the services of the company. • Organize hotel reservations & vacation packages at home and abroad. • Provide airport transfers and cross-border protocol. • Organize vehicle rental at home and abroad. • Organization of meetings all over the world for clients. • Sending meeting details, making a follow-up report for each client, whether traveling or not, and this will always be communicated to the Sales Manager at the end of the day via our platform (SALESFORCE, CRM, DSR, etc.) • Ensure delivery of passports with VISA (VEO + VSR) within a reasonable timeframe while ensuring traceability and visibility at all levels and this in an irreproachable communication and exchange of information. • Make it easier for travelers to obtain travel insurance and airline loyalty cards (SHEBA MILES). • Prepare invitation letters and all other documents necessary to facilitate DRC visa applications to new expatriates and visitors and also support partner companies in the process of obtaining VISA (VEO + VSR) for their expatriate staff by contacting the service authorized for this purpose. • Generally, support the national or expatriate staff of partner companies in obtaining international travel VISAs (Schengen Visa; USA; Canada, etc.), respond with diligence and professionalism to all requests in connection with the follow-up of deliverables (passports and Visa) • Goma's partner organizations collect directly here in Goma the passports of its expatriates sent to KINSHASA with the VEOs and the VSRs within a reasonable time and I provide a detailed and transparent monthly report of the activities carried out within the framework of obtaining the deliverable and allow direct and regular communication between the manager of the administration of partner organisations. • Ensure the validity of travel and stay documents for SATGURU staff and visitors, in order to prepare for renewal if necessary. • Facilitate the various entry / exit formalities for SATGURU staff and visitors at borders, Ports and Airports • Organize the various trips and ensure the reservations of plane and boat tickets for national customers, expatriates and other applicants. • Receive approved travel requests from NGOs and inform the requesting client of the follow-up of the file within the required timeframe. • Manage all other travel requests to other destinations while maintaining the SATGURU focal point for local airlines and boats, among others: CONGO AIRWAYS, CAA, BUSYBEE, BRAVO, UNHAS, ECHOFLIGHT, MONUSCO as well as international airlines. • Hotel and taxi reservations for visitors passing through Kigali. • Monitoring of freight transport by air, lake and road and delivery of international orders.
THE VWORLD COMPANY 06/16/2016 - 10/15/2017
MARKETING MANAGER AND ADMINISTRATION MANAGER.
• Ensure the proper management of official company documents, ensure the validity of each document such as the RCCM, NATIONAL ID, IMPORT-EXPORT, NOTARY ACT, INSS, INPP, TAX NUMBER … • Ensure the sale of travel tickets, visas and leisure travel packages. • Manage the various contracts of agents and partners • Ensure good customer management. • Raise awareness among customers through flyers and regular social media posts. • Facilitate the online sale of our various services. • Assist customers during each purchasing or partnership process for each service sold. • Stay tuned to customer complaints and guide them to long-awaited solutions. • Develop the marketing strategy for the promotion of each product of the company and manage to face the competition regardless of its origin. • Negotiate and secure contracts and partnerships with NGOs and other companies. • Promote the company's products and services in local and international media. • Organize and direct marketing activities. • Follow up and manage visa applications and provide the client with all accompanying documents, • Make and organize business conferences for the promotion of the services of the company • Organize hotel reservations & vacation packages at home and abroad, • Ensure airport transfers and cross-border protocol, • Organize vehicle rental at home and abroad,
THE MWANGA ESTABLISHMENT 02/20/2014 - 04/22/2016
RESPONSIBLE FOR THE TRANSPORTATION AND VEHICLE RENTAL DEPARTMENT
• Plan and manage the means of transport necessary for the teams of partner companies according to their needs, Resources and the security context in an efficient and appropriate manner taking into account the needs and Available Means • Proceed to the selection of vehicle suppliers and propose the market to the best bidder within the reasonable timeframe. • Check and ensure that all spare and safety equipment (first aid kit) are always present in all vehicles in operation • Carry out regular evaluations of the services under my direct supervision according to the objectives set on the organizational systems of the logistics department and propose appropriate solutions to the Operations manager for the improvement of the schedules and monitoring systems of each vehicle and driver and also schedule vehicle allocations for the activities of Goma partners as well as vehicles for shipping people and goods to intervention sites, in accordance with the Program Planning. • Follow the daily and weekly planning of vehicles and garage activities. • Report at each stage of the vehicle transport situation • Ensure that the rolling stock is in perfect working order, presence of the required documents in the vehicle and Check the condition of any vehicle before leaving on a mission, check the presence of the necessary tools to deal with the stuck possible on the ground. • Perform the technical review of all purchase requests in the transport sector. Find and contract local transporters to transport partners' materials to the field. • Process contracts with rental vehicles and monitor their deadlines (cars, trucks, drivers). • Follow the administrative procedures imposed by the local authorities (registration, insurance, registration, etc.). • Supervise the management and follow-up of fuels, lubricants as well as the follow-up of consumables and spare parts … Follow-up of the management procedures of the vehicle fleet of the MWANGA establishment in Goma, North Kivu. • Ensure the compliance and application of the procedures and policy of the MWANGA establishment governing the management of the vehicle fleet in the DRC • Contribute to the improvement of the transport management system by reducing the cost of repairs and maintenance. • Provide technical support and daily monitoring to Garage activities by ensuring the quality of repairs while reducing the downtime of vehicles to a minimum.
USAID ACTIVITY 03/20/2019 - 04/09/2019
RESPONSIBLE FOR GENDER INVESTIGATION AND ANALYSIS
• Collect data from the respondents • Ensure the quality of the data collected • Maintain the confidentiality of questionnaires • Participate in daily data collection process evaluation meetings • Strictly observe the instructions given for the conduct of the investigation • Transmit the data collected after quality verification • Produce a mission report at the end of the data collection