Aime Mbidizi
Description
A professional with dual expertise in procurement optimization and strategic client relationship management. Strong skills in contract negotiation, cost reduction, supplier management, key account development, client retention, and achieving commercial objectives. This versatility enables me to maximize both operational and commercial performance while maintaining strong relationships with stakeholders.
Éducation
National Institute of Commerce — Lubumbashi 2014
Bachelor's degree in Commercial and Financial Sciences - Accounting
Expérience professionnelle
Trust Merchant Bank - TMB — Lubumbashi 08/04/2014 - 01/21/2016
Customer Service Agent
My daily responsibilities focused on managing client relationships and delivering quality service tailored to their needs. Here’s an overview of my tasks: • Client Reception and Guidance: I served as the primary point of contact for clients, ensuring a warm welcome and directing them to the appropriate services or advisors. • Handling Client Requests: I addressed client inquiries related to their accounts, loans, credit cards, and other financial products, providing accurate information and tailored advice to meet their needs. • Account Opening and Management: I assisted clients in opening new bank accounts, guiding them through the process and explaining the associated terms and benefits. • Transaction Processing: I was responsible for processing requests for account statements and debiting client accounts for transactions such as checkbook and passbook requests, ensuring the accuracy and security of all transactions performed. • Problem Resolution: I managed client complaints and issues by actively listening to their concerns and proposing appropriate solutions, all while ensuring their satisfaction. • Promotion of Banking Products: I presented and explained the various products and services offered by the bank, such as loans, savings accounts, and investments, to encourage clients to take advantage of them.
Trust Merchant Bank - TMB 01/27/2016 - 07/14/2016
Marketing Agent - Brand & Sponsorship
My role centered on promoting banking products and cultivating strong relationships with clients and partners, while effectively managing sponsorship requests and contributing to the bank's community engagement efforts. Here's a refined overview of my responsibilities: Customer Service Agent Aug 2014 — Jan 2016 Trust Merchant Bank - TMB — Lubumbashi - RDC My daily responsibilities focused on managing client relationships and delivering quality service tailored to their needs. Here’s an overview of my tasks: • Client Reception and Guidance: I served as the primary point of contact for clients, ensuring a warm welcome and directing them to the appropriate services or advisors. • Handling Client Requests: I addressed client inquiries related to their accounts, loans, credit cards, and other financial products, providing accurate information and tailored advice to meet their needs. • Account Opening and Management: I assisted clients in opening new bank accounts, guiding them through the process and explaining the associated terms and benefits. • Transaction Processing: I was responsible for processing requests for account statements and debiting client accounts for transactions such as checkbook and passbook requests, ensuring the accuracy and security of all transactions performed. • Problem Resolution: I managed client complaints and issues by actively listening to their concerns and proposing appropriate solutions, all while ensuring their satisfaction. • Promotion of Banking Products: I presented and explained the various products and services offered by the bank, such as loans, savings accounts, and investments, to encourage clients to take advantage of them. • Feedback Collection: I was tasked with gathering client feedback on the bank's services to identify areas needing improvement and reporting this information to management. • Report Writing: I prepared regular reports on client interactions and observed trends to contribute to the development of management strategies aimed at enhancing customer service. EDUCATION Bachelor's degree in Commercial and Financial Sciences - Accounting Oct 2009 — Jul 2014 National Institute of Commerce — Lubumbashi REFERENCES SELE KALALA MULUMBA Regional Business Manager/ Southern Region TMB Tél : +243997023005 E-mail: s.mulumba@tmb.cd JACK MBUANYA BATUBENGA Deputy HR Manager TFM Tél : +243820001780 E-mail: jmbuanya@tfm.cmoc.com FRANÇOIS (ALEXANDER) KRIEL Procurement & Inventory Manager TFM Tél : +27714831344 E-mail : akriel@tfm.cmoc.com Customer service Communication Relationship building Sales Contract Management Supplier Management Negociation Problem Solving SAP · Identifying and documenting delivery errors or defective products. Engaging with suppliers to negotiate returns, replacements, or compensation. · · Collaborating with internal teams to mitigate operational disruptions. Ensuring prompt and effective resolution while maintaining positive supplier relationships. · Sales Prospecting: I identified new potential customers and partners in the region, exploring sales opportunities for internet connectivity devices such as modems, routers, and ODUs (Outdoor Units) to ensure widespread distribution of Airtel's connectivity solutions. · Promotion of Connectivity Solutions: I was responsible for presenting and demonstrating products to clients, explaining the technical benefits and features of the devices to convince them to adopt the proposed solutions. · Sales Monitoring: I rigorously tracked sales performance in the region, analyzing results and adjusting sales strategies to meet and exceed set objectives. · Stock Management and Replenishment: In coordination with logistics teams and sales points, I ensured that modems, routers, and ODUs were sufficiently stocked and managed replenishments based on local demand. · After-Sales Support: I provided basic technical support to customers after purchasing equipment, assisting them with device setup and resolving connectivity or functionality issues. · Client Relationship Development and Management: I developed and maintained strong relationships with local resellers and distributors to maximize market coverage and ensure quality service to end-users. · Local Market Analysis: I conducted studies on local demand to better understand the specific connectivity needs of customers, adapting my approach accordingly. · Reporting: I regularly produced reports on sales performance, market trends, and customer feedback to inform the commercial team's strategic decisions. · Market Analysis and Competitive Intelligence: I conducted comprehensive market research to identify emerging trends, customer needs, and competitor activities, enabling me to develop targeted marketing strategies. · Development of Marketing Campaigns: I designed and executed marketing campaigns to promote the bank's offerings, including loans, savings accounts, and money transfer services, while creating compelling advertising materials, brochures, and digital content. · Sponsorship Request Management: I handled incoming sponsorship requests from local organizations, events, and community initiatives, which included: · Request Evaluation: I assessed applications against predefined criteria, such as alignment with the bank's values, potential community impact, and brand visibility. · Strategic Recommendations: I prepared well-supported recommendations based on my evaluations to present to management, justifying the strategic value of the proposed projects. · Promotional Event Organization: I took the lead in planning and organizing events to enhance the bank's visibility, strengthen brand recognition, and foster connections within the community. · Cross-Departmental Collaboration: I collaborated closely with the Sales and Customer Service teams to ensure consistent messaging regarding product offerings and to gather valuable feedback on customer needs. · Marketing Performance Monitoring: I systematically tracked and analyzed the effectiveness of marketing campaigns using key performance indicators (KPIs), allowing me to refine strategies based on data-driven insights. · Comprehensive Reporting: I produced detailed reports on marketing activities, analyses of sponsorship requests, and campaign outcomes, providing actionable recommendations for future initiatives. · Public Relations Management: I developed and maintained strategic relationships with media outlets and other stakeholders to secure positive coverage of the bank's initiatives and events, as well as those it sponsored.
Orange RDC 08/08/2016 - 01/22/2020
Key Account Manager
• Client Relationship Management: Building and nurturing strong relationships with strategic clients (key accounts) to ensure their satisfaction and long-term loyalty. This involved regular communication to understand their evolving needs, address concerns, and identify areas for improvement. • Contract Negotiation: Leading contract negotiations and renewals, securing favorable terms for the company while aligning with the expectations and objectives of the clients. • Business Development: Proactively identifying opportunities to introduce additional products and services, focusing on innovative telecom solutions tailored to the unique needs of key accounts. • Performance Tracking: Consistently monitoring account performance by analyzing sales data, profit margins, and service levels, and delivering detailed reports to senior management to drive strategic decisionmaking and refine business approaches. • Internal Collaboration: Working closely with technical, marketing, and customer service teams to ensure seamless delivery of products and services, while ensuring that customer expectations were met and exceeded at each stage of the process. • Issue Resolution: Effectively handling client issues or complaints by ensuring swift and efficient resolutions, maintaining open and transparent communication throughout the process to strengthen trust. • Market Intelligence: Keeping a close watch on competitor activities and market trends to refine our key account strategies and adjust offerings accordingly, ensuring competitiveness. • Proposal Development: Crafting and presenting customized proposals that address the specific needs of current and prospective clients, highlighting the competitive edge of the solutions provided by the Commercial Department.
Airtel RDC SA — Kasumbalesa - Sakania
Corporate Sales Agent- HBB DEVELOPER
As a Sales Agent supporting the development of connectivity device sales in the Kasumbalesa and Sakania regions, my role was to drive sales of connectivity solutions while ensuring customers had reliable access to high-quality products, and providing after-sales support to ensure their satisfaction. Here's an overview of my responsibilities: Key Account Manager Aug 2016 — Jan 2020 Orange RDC — Lubumbashi - RDC My daily responsibilities included: • Client Relationship Management: Building and nurturing strong relationships with strategic clients (key accounts) to ensure their satisfaction and long-term loyalty. This involved regular communication to understand their evolving needs, address concerns, and identify areas for improvement. • Contract Negotiation: Leading contract negotiations and renewals, securing favorable terms for the company while aligning with the expectations and objectives of the clients. • Business Development: Proactively identifying opportunities to introduce additional products and services, focusing on innovative telecom solutions tailored to the unique needs of key accounts. • Performance Tracking: Consistently monitoring account performance by analyzing sales data, profit margins, and service levels, and delivering detailed reports to senior management to drive strategic decisionmaking and refine business approaches. • Internal Collaboration: Working closely with technical, marketing, and customer service teams to ensure seamless delivery of products and services, while ensuring that customer expectations were met and exceeded at each stage of the process. • Issue Resolution: Effectively handling client issues or complaints by ensuring swift and efficient resolutions, maintaining open and transparent communication throughout the process to strengthen trust. • Market Intelligence: Keeping a close watch on competitor activities and market trends to refine our key account strategies and adjust offerings accordingly, ensuring competitiveness. • Proposal Development: Crafting and presenting customized proposals that address the specific needs of current and prospective clients, highlighting the competitive edge of the solutions provided by the Commercial Department. Marketing Agent - Brand & Sponsorship Jan 2016 — Jul 2016 Trust Merchant Bank - TMB — Lubumbashi My role centered on promoting banking products and cultivating strong relationships with clients and partners, while effectively managing sponsorship requests and contributing to the bank's community engagement efforts. Here's a refined overview of my responsibilities: Customer Service Agent Aug 2014 — Jan 2016 Trust Merchant Bank - TMB — Lubumbashi - RDC My daily responsibilities focused on managing client relationships and delivering quality service tailored to their needs. Here’s an overview of my tasks: • Client Reception and Guidance: I served as the primary point of contact for clients, ensuring a warm welcome and directing them to the appropriate services or advisors. • Handling Client Requests: I addressed client inquiries related to their accounts, loans, credit cards, and other financial products, providing accurate information and tailored advice to meet their needs. • Account Opening and Management: I assisted clients in opening new bank accounts, guiding them through the process and explaining the associated terms and benefits. • Transaction Processing: I was responsible for processing requests for account statements and debiting client accounts for transactions such as checkbook and passbook requests, ensuring the accuracy and security of all transactions performed. • Problem Resolution: I managed client complaints and issues by actively listening to their concerns and proposing appropriate solutions, all while ensuring their satisfaction. • Promotion of Banking Products: I presented and explained the various products and services offered by the bank, such as loans, savings accounts, and investments, to encourage clients to take advantage of them. • Feedback Collection: I was tasked with gathering client feedback on the bank's services to identify areas needing improvement and reporting this information to management. • Report Writing: I prepared regular reports on client interactions and observed trends to contribute to the development of management strategies aimed at enhancing customer service. EDUCATION Bachelor's degree in Commercial and Financial Sciences - Accounting Oct 2009 — Jul 2014 National Institute of Commerce — Lubumbashi REFERENCES SELE KALALA MULUMBA Regional Business Manager/ Southern Region TMB Tél : +243997023005 E-mail: s.mulumba@tmb.cd JACK MBUANYA BATUBENGA Deputy HR Manager TFM Tél : +243820001780 E-mail: jmbuanya@tfm.cmoc.com FRANÇOIS (ALEXANDER) KRIEL Procurement & Inventory Manager TFM Tél : +27714831344 E-mail : akriel@tfm.cmoc.com Customer service Communication Relationship building Sales Contract Management Supplier Management Negociation Problem Solving SAP · Identifying and documenting delivery errors or defective products. Engaging with suppliers to negotiate returns, replacements, or compensation. · · Collaborating with internal teams to mitigate operational disruptions. Ensuring prompt and effective resolution while maintaining positive supplier relationships. · Sales Prospecting: I identified new potential customers and partners in the region, exploring sales opportunities for internet connectivity devices such as modems, routers, and ODUs (Outdoor Units) to ensure widespread distribution of Airtel's connectivity solutions. · Promotion of Connectivity Solutions: I was responsible for presenting and demonstrating products to clients, explaining the technical benefits and features of the devices to convince them to adopt the proposed solutions. · Sales Monitoring: I rigorously tracked sales performance in the region, analyzing results and adjusting sales strategies to meet and exceed set objectives. · Stock Management and Replenishment: In coordination with logistics teams and sales points, I ensured that modems, routers, and ODUs were sufficiently stocked and managed replenishments based on local demand. · After-Sales Support: I provided basic technical support to customers after purchasing equipment, assisting them with device setup and resolving connectivity or functionality issues. · Client Relationship Development and Management: I developed and maintained strong relationships with local resellers and distributors to maximize market coverage and ensure quality service to end-users. · Local Market Analysis: I conducted studies on local demand to better understand the specific connectivity needs of customers, adapting my approach accordingly. · Reporting: I regularly produced reports on sales performance, market trends, and customer
TENKE FUNGURUME MINING — Fungurume - Lualaba 02/07/2022 - 02/22/2024
Procurement Analyst/Buyer
My daily responsibilities involved comprehensive procurement management, with a strong emphasis on cost optimization, product quality, and stakeholder satisfaction. Below is a more refined outline of my daily tasks: 1. Procurement Needs Assessment: I continuously assessed the requirements of various departments, including equipment, materials, and services, ensuring seamless mining operations without disruptions. 2. Supplier Research and Selection: I conducted thorough market research to identify reliable suppliers, factoring in quality, delivery timelines, and costs, while fostering strong, long-term partnerships with these suppliers. 3. Contract Negotiation and Purchasing Terms: I negotiated pricing, delivery schedules, and payment terms to secure optimal deals while staying within the company's budgetary constraints. 4. Order Management and Delivery Oversight: I managed the entire procurement cycle, from order placement to delivery, ensuring that all goods and services met deadlines and quality standards. 5. Incorrect Deliveries and Conflict Resolution: In the event of incorrect or non-compliant deliveries, I took charge of resolving disputes between suppliers, internal users, and myself. This included: