Mbala M. Kayenga bruce

Wenze-Wenze Intelligent Data Group 09/01/2015

Sales and Marketing Manager

- Customers Acquisition and Satisfaction Monitoring - Products Delivery - Storage and Warehousing - Products Presentation - Finance Reconciliation - Brand presentation

Minequip – Lusanga Group 11/01/2014 - 08/01/2015

Assistant Manager

• Assist in the preparation of the production and HSE targets, procedures and policies • Review the procedures and specifications and comment on the scheduling, possible cost savings measures and potential operations problems • Review and accept the general conditions budget • Have confidence in own ability to intelligently communicate with clients as well as effectively lead the trades • Monitor and maintain the operation schedule on a weekly basis • Assist in the preparation of monthly cost forecasting summaries • Prepare and expedite operation deficiency lists

Global Broadband Solutions- DRC - 10/01/2014

SAV Manager

1. Customer relationship Receive correspondences and complaints Treat carries or complaints about Commercial and Administrative clients Process and documents change service in service contract: relocation, upgrade,... 2. Helpdesk * Take charge and monitor customer issue in second degree. ◦ Keep track of receipts recorded complaints to the technical ◦ Assign priorities treatment ◦Close tickets complaints after validation with the customer and communication with the client ◦ Decide billing or not troubletickets 3. Quality ◦ Availability of services ◦ Degradation services ◦ Effectiveness helpdesk

Orange Eastern Region - 02/01/2014

Regional Corporate Manager

Manage sales efforts and monitor sales activity Act as an interface between business and corporate Chief Coach daily business corporate Ensure field accompaniments Ensure compliance with work tools Prospecting new customers Proposed activities Trade Marketing Prepare and attend exhibitions, conferences, meetings Participate actively in the growth of the region Check compliance with reporting deadlines Ensure monthly mailing of databases Revenue Monitor daily performances Ensure compliance with the deadlines by Team Report to the Corporate Chief Coordinate all actions Execute tasks assigned by the project manager

- 11/01/2012

Channel Sales Consulting

Establish productive, professional relationships with key personnel in assigned partner accounts Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partner expectations. Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. Ensure partner compliance with partner agreements Drive adoption of company programs among assigned partners Proactively recruits new qualifying partners.

Fungurume 12/01/2009 - 11/01/2011

Logistic and Sales Supervisor

Supervising Vodashop in Fungurume and Field Marketing Area Compiling and updating data statistics for the Vodashop Manager Motivating team and ensuring that team targets are met Control stock and Logistic Management

vodacom congo 12/01/2009 - 12/01/2009

Acting of Corporate and Vodashops Manager

vodacom congo 06/01/2009 - 11/01/2009

Logistic &Vodashop Supervisor

Supervising and Marketing Vodashop in Kipushi Organising sales in all Southern borders (Kasenga, Sakania, Pueto, Kasumbalesa) Motivating team and ensuring that team targets are met Control stock and Logistic Management

10/01/2006 - 05/01/2009

Evd- Fax & Data- Public Phone Assistant in Southern Region.

EVD and Public Phone reporting Dealer assistant and Trainer Handset Stock Controller Handset configuration and dispatching Public Phone field and Field Marketing Evd Maintenance and dispatching EVD Stock Controller Vodoxi Knowledge and maintenance Evd knowledge and maintenance Pegasus knowledge and maintenance

vodacom congo 04/01/2006 - 10/01/2006

VodashopAssistant (Customer Care- Gprs Support)

Swap and Gprs reporting Customer’s assistance Prepaid SIM card swap executing Gprs configuration for prepaid customers Gprs configuration for post-paid customers Team leader (UNILU students Gprs configuration) Post-paid customers visit Post-paid assistance Marketing Support

04/01/2002 - 04/01/2006

Data processing specialist and In charge of Sales of Cyber City Café

Customer’s assistance Computers maintenance Supervisor Sales and report Stock controller and report

06/01/2000 - 12/01/2001

Data processing specialist at the Saint

Dominique (Ms Dos, Excel, PowerPoint and Email knowledge)