Alain Ndabazaki
Description
I have 7+ Years of Experiences in Application Support, IT Service Delivery Management ,Marketing Campaign Platform Management and Analytics with strong leadership’s capacities, in complex, highly flexible and changing environments . I have worked for reputed multinational companies in the world where I acquired efficient skills to support all aspects of IT services & Marketing Campaigns needed by Companies. This aspect ranges from strategically thinking through development to service implementation and Service Operational Management as well.
Éducation
University of Leicester(Leicester, United Kingdom) 2019
MSC Marketing
University OF Kinshasa (Kinshasa, Congo DRC) 2012
Licence en Computer Science.
College Saint François de Sales 2007
diplome d'etat en commerciale Administrative
Expérience professionnelle
UNICA ( IBM Campaign Management tool) 07/09/2018
Consultant
- Build Campaign Strategy with the Business Team and render appropriate advice when deemed fit to the campaign. - Create and develop campaigns on IBM Unica as per the Brief shared by Business - Prepare Campaign Performance Report and track responses across campaigns, offers and programs -Troubleshoot errors and/or engage with IBM/Airtel support Team speedy resolutions. - Highlight data unavailability issues or errors with the Technical or other support staff of IBM/Airtel and ensure a speedy and timely resolutions - Participate in Daily/Weekly/Update calls with IBM/Airtel single point of contact person as needed.
Mahindra Comviva (in account of Vodacom DRC) 01/08/2018 - 06/29/2018
Technical Marketing Operations Specialist
- Configure and Test new and update Marketing campaigns - Design and document campaigns and reports to meet the client brief Engaged and high-performing team. - Produce Marketing Campaigns Operational Reports, both Technical and for revenues.(Standard and Ad hoc) - Supervise and train a team of 4 Technical marketers. - Marketing Campaigns effectiveness and Performance optimization - Ensure that assigned L1&L2 support tasks are completed to a high quality standard and within the (SLA). - Troubleshoot and fix all IT issues (Data Base, Network, Unix/Windows Servers, Intelligence Network...) link to the application functionality .
Emagine International (in account of Vodacom DRC) 06/01/2015 - 01/29/2018
Technical Marketing Operations Specialist
IBM DRC Sarl (in account of Airtel DRC) 12/16/2013 - 01/05/2015
Application Support (Pretups), Contractor
- Work closely with Marketing Team on development of VAS products (for Prepaid customers). - Produce on daily, weekly and monthly basis KPI reports for all VAS products to support Marketing decisions. - Focal point for coordination of all projects Between IT and Marketing Department for Products. - Ensure that ITIL process is applied for all incidents, problems and changes. - Design Marketing Campaigns for churn - Implementation and configuration of Nagios for monitoring of VAS Applications. - Roaming : Monitor System Jobs and process as well : TAPS (IN/OUT) and NRTRDE (IN/OUT). - - Ensure the availability of Postpaid Platform (VANX) and produce Invoices for all Airtel's Postpaid Customers (companies and privates)
ERUKIN 06/03/2013 - 11/12/2013
Consultant Java Developer
- Implementation and deployment of application for refugee’s assistance for ERUKIN , partner of United Nations High commissioner for Refugees (UNHCR) (Java/SQL Server). - Lead a team of 5 other team members. - Implement reporting tool to be used for data searched. - Software maintenance
NGOs START 02/02/2009 - 06/04/2013
IT Designer
- Presenting ideas for system improvements, including cost proposals. - working closely with analysts, database administrators, - Marketing, testing the product in controlled, real situations before going live. - Training of products to the Team.